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Restaurant Feedback Apps that Supercharge your Customers

cal 2019-09-12 | Appentus | View : 1146

Appentus blog

You might have encounters some feedback forms or messages right after completing a transaction on an e-wallet or an online food delivering apps. Even some time you might have got a survey form at a store to rate their services or asking about your expectations. But it can be hectic if you have been asked to go to the store for these kinds of feedbacks. One of the best way introduced by mobile app development is the introduction of Feedback solution apps that offers the customers to provide feedback with their smartphones. These apps are likely to have the best user experience.

A requirement for Customers feedback solutions:

We can justify the requirements for these feedbacks solutions in five different ways. These implementations can help in various businesses that includes online food ordering system, food catering, and restaurant business.

Here is the list of the requirements that can support the need for these kinds of apps:

  • Customers always have something to say about the services and this can give them a platform.
  • It can be tough to take feedbacks from every customer and to understand their mindset.
  • The introduction of mobile app development will eventually help in growing the business more.
  • This will help in serving the customers more better way and by knowing what kind of services they wish to receive it can be really helpful for you to stay ahead.
  • It can be considered as the best revenue generation for many kinds of businesses.

How does it work?

Customer Feedback apps have become the best tool for business owners and entrepreneurs to collect feedback from their customers about their services. The advent of mobile app development technology has made it efficient and effective by offering a very easier way for the customers to reach out to the companies and share their experience with the service and the product.

These kinds of applications offer to send messages and push notifications on the user's device with a feedback link. Customers can click on the link to submit their feedback through their smartphones. This feedbacks will be stored in the databases for further analysis. There are numerous benefits of mobile app development in this that helps both the customers and the owners to get better services.

List of Restaurant Feedbacks Apps:

It has become necessary to have a customer feedback app for a restaurant to have the feedback from their customers after having a successful delivery of services. this helps in building a better relationship with the customers and helps in customer engagement.

  • piHappiness: This is one of the best Customer survey apps that helps to know better about their customers and to build a real-time relationship with them. Their services offer to provide customer feedback solutions by determining the difference between customer expectations and restaurant offerings. With the help of mobile app development, there have been various features introduced in this application that help in analyzing the scenario perfectly. It uses Email, SMS, QRcode, etc. to conduct the survey.
  • Podium: This platform is best suited for local businesses. It helps in customer engagement by introducing new leads or with returning customers. The smartest features introduced by mobile app development in this application. Is to schedule appointments and providing answers to the customers' queries on its own.
  • Fella Feeds: Fella feeds Customer Solutions make use of the kiosk, ipads, and tablets to collect feedback from the customers. It offers a unique way to engage customers by offering a referral program that helps in building points by referrals and get exciting offers at daily visit at the website/app that can be redeemed while ordering something. The role of mobile app development in this to integrate it with the android app to generate real-time insights and efficient user experience.
  • Go Survey: This application serves its role offline. This application helps in collecting real-time data by making use of some common use cases that includes capturing leads, conducting surveys and collecting feedback from customers. It has an Auto-email respond feature that sends acknowledgment mails to the customers after successfully receiving the feedback.

Benefits of Customer Feedback Apps:

  • Improve Services: These applications offer restaurants to improve their services by acting effectively on their feedbacks. It can be either positive or negative and the restaurant will get benefits from both of them.
  • Referral Program: These referral programs can help in customer engagement by offering them exciting offers and points that can be redeemed while placing an order. The advent of mobile app development has made it very easier.
  • Feedback Analysis: The recorded feedbacks will be stored in the database for future analysis to better understand the customer behavior and the services they wish to acquire.
  • Staff Performance: Apart from the customers, it will also help to rate your staff based on their services and efforts. It will help in selecting the performer of the month by evaluating their services.

With all this, we can conclude that mobile app development has made it way easier for the customers and the business owners to connect. If you are looking to build a restaurant feedback app then contact a Mobile app development expert to better discuss your idea and the plan for better implementation. Or you can hire a developer.

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